Política de reembolso

At Diageo Peru, we are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

1. Returns

   Eligibility for Returns:

   • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
   • You must provide a receipt or proof of purchase.
   • Returns must be initiated within 30 days from the date of purchase.

   Non-Returnable Items:

   • Perishable goods, such as food or beverages, cannot be returned.
   • Gift cards.
   • Custom or personalized items.
   • Items on sale or clearance.

2. Return Process

   To initiate a return, please follow these steps:

   • Contact Us: Email us at [Your Contact Email] with your order number, reason for return, and any supporting photos if applicable.
   • Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
   • Ship the Item: Pack your item securely and include your receipt or proof of purchase along with the return authorization number. Ship the item to the address provided in the return instructions. You are responsible for the cost of return shipping.

3. Refunds

   Processing Refunds:

   • Once we receive and inspect your returned item, we will notify you of the status of your refund.
   • If your return is approved, we will process your refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

   Partial Refunds:

   • Items not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund.
   • Items returned more than 30 days after delivery may be eligible for a partial refund.

4. Exchanges

   If you received a defective or damaged item and need to exchange it for the same item, please contact us at [Your Contact Email] with your order number and details of the product. We will provide instructions on how to proceed with the exchange.

5. Shipping Costs

   Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.

6. Damaged or Incorrect Items

   If you receive a damaged or incorrect item, please contact us immediately at [Your Contact Email] with your order number, a description of the issue, and any supporting photos. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

   If you have any questions about our Return and Refund Policy, please contact us.